Contact & Grievance Redressal

1. Customer Support

For general inquiries, technical assistance, or account-related questions, you may contact our support team using the details below.

Email: [email protected]

2. Grievance Redressal Officer

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Dealitnow has appointed a Grievance Redressal Officer.

3. Scope of Grievances

Users may raise grievances related to:

• Content moderation or post removal
• Account suspension or termination
• Payment, billing, or refund disputes
• Data protection and privacy concerns
• Violation of platform policies
• Unauthorized use of personal data

4. Grievance Submission Process

To help us address your concern efficiently, please include:

• Your registered email address or phone number
• Clear description of the issue
• Relevant transaction IDs or post references (if applicable)

5. Resolution Timeline

All grievances will be acknowledged and resolved within 30 (thirty) days from the date of receipt, as required under applicable Indian laws.

Certain complex issues may require additional time, in which case the user will be informed accordingly.

6. Escalation

If you are not satisfied with the resolution provided, you may request further review by replying to the grievance response email.

7. Legal Compliance

This grievance mechanism is established in accordance with the Information Technology Act, 2000, IT Rules, 2021, and the Digital Personal Data Protection Act, 2023.